Trying to pay my cable bill online. System is down so they forward me to a "Chat Representative". Hmmmmm.
"How may I help you?"
"I’d like to pay my bill, but the online system is down"
"I’m sorry for the inconvenience…."
The Rep continues by asking me pertinent information; name, account number, security question, blah blah blah
"Thank you, sir…..Mr Taylor, I’m sorry but our system is down. Please call 1-800-Comcast." Then he asked the absolute most stupid question: "Is there something else I can help you with?"
If I came to pay a bill and you can’t do it because the system is down…WTF else can you do for me? Are you kidding me???